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Frequently asked questions

Step 1: Select the product of your choice
Step 2: Click on ADD TO CART
Step 3: Click on PROCEED TO CHECKOUT
Step 4: Fill out your ADDRESS AND PHONE NUMBER
Step 5: Choose a payment option most convenient to you
Step 6: Confirm & place your order.For any further questions, you can reach out to care@thecamelbar.com

Once the order is dispatched, you will receive a confirmation email, along with tracking details, or you can login to your account and click the order history and know the order status.

You will receive a confirmation email to the registered Email address once you have placed the order in our website. You can also check the order status in “MY ACCOUNT” section if you are a registered member. If you have not received this e-mail, kindly e-mail us your order to care@thecamelbar.in

No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple.

Once your order has been placed, your address and phone number or product details cannot be modified by you. However, Please write to care@thecamelbar.in for further assistance and we can modify the order details if it is not shipped already.

Once an order is dispatched, it cannot be cancelled. But if the order is not dispatched from our warehouse, we can assist you. Please write to care@thecamelbar.in for further assistance.

All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace damaged or defective items, write to care@thecamelbar.in within 72 hours of receiving the product (after which the product is not liable for exchange). Don’t forget to attach your order invoice and a picture of the damaged product.

All domestic orders are processed between 1- 2 business days. You can expect the order to be delivered within 3-5 business days. For remote locations which are difficult to access, the order may take between 5-7 business days.